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Just spoken to someone helpful at PayPal. He said that the request for me to get documents from Korean customs was ridiculous. He read through the whole case and said that with the evidence presented, there's enough reason to believe that the seller might be holding the item in customs, and even if he isn't, the responsibility shouldn't be held on me. He's submitted my case to the appeals team with notes stating that they should side with me. Hopefully I'll have my money in 48h!