I'd maybe speak to the courier company and ask them to email you a screen shot of their tracking info as it will no doubt be more detailed than what you're able to see.
Well I booked through Parcel Supermarket which is a 3rd party company, but the its currently with Landmark Global. I can't contact landmark directly, so I have to talk with parcel supermarket and then they have to contact landmark for me.
I'd maybe speak to the courier company and ask them to email you a screen shot of their tracking info as it will no doubt be more detailed than what you're able to see.
What company was it you used again?