-
Problem is the tracking is only showing, 'awaiting presentation to customs.' It doesn't state any other information. I'm starting to think that the delivery company is at fault here and has fucked up. I'm going to speak to them on monday, if that doesn't get me anywhere, my dad knows someone who speaks korean and will be able to phone korean customs and hopefully find out what the hold up is.
haveo-
I'd maybe speak to the courier company and ask them to email you a screen shot of their tracking info as it will no doubt be more detailed than what you're able to see.
What company was it you used again?
-
I reckon the seller has kicked off with PayPal more than you have, and they've closed in his favour in a hope to resolve the matter.
You need to kick off, raise a formal complaint, speak to manager.
You have done everything they have asked and you've been provided misinformation multiple times.
I work in the banking industry, and I believe that if you kick off sufficiently you will be reimbursed even if it comes out of paypals own pocket. They have misinformed you, they advised you would be fine, they can't backtrack. If it's misinformation then they need to compensate you.
You followed their instruction, and now you're frameless and fundless.
Accepting the frame back is not an option, you are not paying for a damaged frame from a seller who has threatened and attempted to intimidate you (not the behaviour of a "good trader".
Paypal need to take ownership and refund you, then deal with the seller.
deleted
TM
I just had a return on Ebay where I shipped it back but tracking showed seller had been carded twice and was just avoiding receiving it: phoned eBay, agent looked at it and said "that's fine, you've obviously returned it and there's nothing you can do if the seller won't accept it so you're getting your refund back in your account within the hour" I don't see why your case should be any different if the seller won't engage with customs and PayPal korea is dicking you around the UK division should be able to look at it for you and reverse the decision so I'd give them a ring, be polite as the village vicar and say the seller's being a dick and refusing to collect. As long as you have some kind of tracking showing its current status the that's enough.