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@boisb
I've had an outstanding issue with Evans for the last two months and had to return to their store on multiple occassions to address issues with how they setup the bike I bought from them. Not once have they offered any kind of compensation, just an expectation that i should be gratified they're correcting their mistakes at no extra charge.
I find customer relations team to be really well mannered and helpful but their in-store staff to be condescending, and threatened like a rabbit in headlights by any kind of challenge to their procedures.