Evans Cycles

A letter I have just written to evans customer service, bloody jobsworth!

Dear Sir or Madam of the Customer service team,

Yesterday I was building up my new mountain bike and found the gear
cable inner I had lying around wasn't long enough, instead of buying
online or waiting for the weekend to visit my LBS I thought I would
use your new store in Aberdeen on the Great Northern Road. So off I
pop on my lunch break, I managed to find the brake cable inner but no
gear cable inner so asked a young chap who professed it to be his
first day so asked the chap behind the workshop counter, all so far,
very helpful, very nice. The guy in the workshop looked to see if
there was stuff in retail packaging but there was not so went on to
get some from the workshop, trying his very best to fulfil my request!
In the meantime whilst he was wrapping it up and what not I decided to
get a tyre patch kit whilst I was there as I was enjoying the whole
retail experience (as much as you can when buying gear cable) and
appreciated the effort from the workshop chappy. The problem came
when it got to paying, along comes a slightly older, hairier, broader
guy who I can only assume is the manager, he too, looked for the
retail packaged stuff and offered me a gear cable kit, I informed him
"I just need the cable" to which he said, in a slightly condescending
manner "well, if you need the inner it's likely you need a new outer
as well" I informed our hairy chum that I had new outer. he then
wen't on to inform me that he couldn't sell me the workshop stuff as
he had got in trouble from head office or something to that effect, I
left the store with no cable and no puncture repair kit (as my retail
experience had fallen off a cliff after speaking you this chap) and
slightly peeved. Whether he can't sell workshop stock or not doesn't
matter, I would expect a store to try and fulfill a customer request
if at all possible and to make them feel valued, there was no offer of
ordering some in or any other useful suggestions, they didn't even
point me in the direction of your website, all things that would have
shown that they cared, just "this is all we've got"!

At the end of the day i was after gear cable inner, Evans had some,
waved it in my face and said no, feel a bit of chump for wasting my
lunch break, even more after checking the website and seeing that gear
cable is in stock in the Aberdeen store but after speaking with 3
separate people at your store I wasn't able to purchase any. I know
it's just a £3 item I wasn't able to purchase but it really is the
small things that make the difference and I'm afraid you're store in
Aberdeen was left wanting.

Kind regards

Bernard Myles Carey

TLDR - Needed gear cable inner, evans only had it in the workshop, jobsworth manager wouldn't sell it to me, flounce!