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Possibly very busy, if you've given them the strong impression that their work is not impressing you they may have moved onto another job where they feel they're doing better or maybe they're working on exteriors. It is rude of them not to reply but you've not been riding them that hard and they're probably used to getting irate phone calls on an hourly basis!
I wouldn't worry too much about the house keys, most tradesmen can get into a house pretty easily if they wanted to and most are honest. If they don't answer any constant communication then change the easiest lock on a temporary basis until you get the keys back if it makes you feel better.
I hate to say it but tradesmen are easy to piss off, especially crews who chatter like knitting circles. If they've decided you're judging their work harshly they may well be avoiding you. Not fair of course but a cold reality of workmen that you often have to encourage and massage the ego as well as pay.
Airhead-
Ta. I'd not said anything so far. It didn't seem worth the bother.
It's minor stuff - managing to scratch the new floor in a few places (the one he was putting in). Smashed a window - fair enough, he replaced it - but didn't bother to sweep up the smashed glass up inside or outside. Few other things. All minor but just enough to put my back up now that he's gone quiet.I'll chase up a few more times and see what happens. I didn't get the impression he was dodgy at all so the keys thing isn't really a worry.
I suspect he's as bored of the job as I am. It's a few weeks past when he first thought it would be done so he's probably already well into the next booking.
duncs
Been having some work done. Flooring, skirting, some cabinets made, and then someone else decorating after.
Has overrun. Partly a bit of scope creep (did I just say scope creep on a bike forum?), partly the bloke taking a few too many half days.
Decorator was supposed to arrive a couple of weeks ago. Was put off a few days and then he's gone completely quiet for the last week and a half. Sent an email last week. Phonecall not picked up a few days ago and then a text on Monday, not replied to.
So, do I just assume they've got bored of it all and cba to finish the job? I'm not massively impressed with them so far, but also didn't think they'd just go awol. They still have house keys...