I had this auto-reply when emailing Rapha about my Core jersey 'odour'
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I'm pretty sure I went to send the Core Jersey back and order a Club Jersey instead. I ordered the Core 24th April and have worn it five times for commuting since. What's their returns policy like ? Should I be ok to send it back for a refund whilst ordering a Club Jersey ?
Edit - I note there returns policy says :-
Making a return is easy. If you are not 100% satisfied with your purchase, return it within 90 days of receipt and in saleable condition for a refund or like-for-like exchange.
Great !
All returns should be in ‘as new’ condition, both unwashed and unworn.
If it's within 90 days send it back for a refund with a note saying you're returning it because you're not happy with the material. And buy the club jersey separately.
I had this auto-reply when emailing Rapha about my Core jersey 'odour'
I'm pretty sure I went to send the Core Jersey back and order a Club Jersey instead. I ordered the Core 24th April and have worn it five times for commuting since. What's their returns policy like ? Should I be ok to send it back for a refund whilst ordering a Club Jersey ?
Edit - I note there returns policy says :-
Great !
Oh. Am I stuck with the Core jersey ?