• Coming up to the second year anniversary I had zero contact from S&G, despite me emailing them monthly. It took me going the social media route and going via their general customer service number to get a response. I was then ringing them weekly to get updates before it was eventually sorted two months later.

    Sadly you do have to stay on top of your solicitor to get things moving.

  • If you're contacting the solicitor directly, I'd go via a general customer services route. Otherwise use the social media nuclear option

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