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I think the flipside is the quality of management and the job that's expected for the pay.
two of the cafe staff didn't appear at the weekend and people from retail get dragged over: it's not the job they applied for or should be expected to do. Pay the cafe staff (who get humped all weekend) more and give them some kind of bonus and they might turn up. Simply using retail staff as your cover then fucks over their day and creates disenfranchised staff with the impression that anything goes and you can't refuse as you'll then get canned.
This is simple greed/poor management as far as I'm concerned...
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@handtightenonly
I've spent my entire career in and around retailing.
There are always going to be people who treat retail as a stepping stone whilst they decide what they really wanted to do. These are the people who need to be weeded out earlier in the process in order to avoid customers having to encounter disenfranchised youths.
Even with the hourly wage organisations there's nearly always some room for negotiations, whether it's for a course you're attending or a specific day off.