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Hmm can't remember the guys name, when I mentioned the emails though, he went to check my account, which at then point he then apologised for the contradictory information I had received, but didn't really elaborate. He also mentioned that they'd had messages of from the seller, which is why I may of gotten those emails.
It still says to ship on the claims page and doesn't ask for any documents, along with being told by someone at paypal to ship it, I don't see anyway I can be in the wrong. May be best to reply to the email just in case though?
haveo
it is difficult to judge whether you should ignore it or not. this may be the reaction to the other party's action from 'their' paypal, which sounds logical (S. Korea, so paypal hub in Singapore). if you ignore it, it may be challenging to say later on, "well, I did what you told me over the phone rather than what you told me to do in an email". do you have a name of the person you're contacting in paypal, or like their supervisor or smthn?
others may correct me, but i'd say reply to the Singapore email with detail of whatever happenned so far (briefly) and the content of the telephone conversations, plus the fact that you already shipped it back.
what do others thinks, makes sense?