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Here's what it says, with the claim number and details at the top. I believe the email is a proper PayPal one? I got 2 which said exactly the same thing. Mentions Singapore at the bottom so might be from PayPal in Singapore? It mentions nothing about it on the claims page online and the guy on the phone assured me that I'd definitely get my refund if I sent it off
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Wow it'd be interesting to investigate those bad grammar emails from 'paypal' in a bit more detail. Are you sure the were from actual PayPal?