That's a shocker. I'd definitely email to complain - that's totally out of order. Can't imagine Rapha would be happy. For what it's worth, I've found the staff at the Soho branch really helpful. (Had the opposite experience, as it goes - one of them suggested I try a size smaller when I was overcompensating for the beer gut.)
That's a shocker. I'd definitely email to complain - that's totally out of order. Can't imagine Rapha would be happy. For what it's worth, I've found the staff at the Soho branch really helpful. (Had the opposite experience, as it goes - one of them suggested I try a size smaller when I was overcompensating for the beer gut.)