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HousecatHST
Fattie_Mattie
Yeh when I have had problems via PayPal I have always rung them and been friendly and built up a rapport with the person on the other end of the blower. Shows them that you mean well, makes them believe your side of the story more also. Also it's a good idea to go to a few bike shops and get written signed statements saying the frame isn't safe to ride and say that on the phone and that you will upload them in your supporting documents in your claim.