Slightly different then, ive changed my mind because its not entirely what I expected now I've seen it in person, which I guess it why the online 14 day thing exists. its not faulty though, just not what i expected
Ah. In which case you're arguing with them over whether the item (with customisation) was not as described. If that's the case then they have to accept the return, but you'll have to convince them it's not as described.
Slightly different then, ive changed my mind because its not entirely what I expected now I've seen it in person, which I guess it why the online 14 day thing exists. its not faulty though, just not what i expected