You are reading a single comment by @rogan and its replies.
Click here to read the full conversation.
London Fixed Gear and Single-Speed is a community of predominantly fixed gear and single-speed cyclists in and around London, UK.
This site is supported almost exclusively by donations. Please consider donating a small amount regularly.
rogan
hamrack
If you've just changed your mind and there's no reason for you to be unhappy with the product itself (they have followed your instructions for the customisation and haven't misled you as to what it will look like) then you're stuck. They have no obligation to accept the return.
If the item isn't as you expected and they've done something wrong then you may have more luck. Ultimately they've given you what you asked for and they're now unable to resell it as they've customised it.