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I'm in the midst of remortgaging and I'm dealing with London & Country. It's all over the phone but I'm fine with that. I work in finance and I'm comfortable with numbers so I'm not expecting them to hold my hand through everything.
They don't charge any fee, their money comes from the commission on the mortgage which is reasonably standard. I suspect I may have to do a bit more legwork in valuing my flat and so on but I'm ok with that. They have a good reputation and come out top for service in a number of polls.
If you're being charged a fee I'd ask what happens with the commission on the mortgage, if there is any.
aggi
@ExTra
How much, if there is a fee you guys have paid your mortgage brokers? Got an appointment with a local company, just got an email with a list of docs I need to bring and a very small mention of their fees right at the end of a long email... and they seem a little high...