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That's sad to hear. Two years ago I came across his shop (Sir Pete Bikes) at the end of my spring tour in Groningen and had a really nice impression of him. The guys inside were really decent and didn't make the impression of being no serious dealers. I would've never imagined that something like this could happen when dealing with them.
I hope this resolves otherwise I would be really disappointed..
I had a horrible experience with this dutch guy called Sir Pete. ( http://www.sir-pete.com/ , https://www.facebook.com/SirPeteBikes )
He sold me a "paint damaged" frame which he "couldn't even get a picture of the damage" it was so minimal. The frame was dirt cheap so I purchased it. Communication was great and nearly instant through our emails until I paid, which is when I had to wait for a week to get any type of replies.
The frame also took a month to arrive because of something he is not willing to disclose despite numerous queries by me.
The rear drive-side drop was badly damaged and an axle would've not fit through it. There was no mention of this anywhere and each time I've since (1 month ago now) contacted him he avoids my emails completely or when he gets mad enough to answer he avoids mentioning anything about the damaged dropout.
I recommend everyone to stay clear of this dude as he might cheat you out of 500 euros for a damaged frame and fail to mention it or take responsibility afterwards. REALLY drives me mad this type of thing and the nerve of some people.