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edscoble
Just a small moan... South West Trains completely contradicting their own bike policy. Website clearly states to book bike reservation at least 24 hours in advance through customer services (separate from the original online ticket purchase, which already strikes me as being an unnecessary hassle). Call customer services who tell me that actually it's not possible to make an advanced booking, and that I need to do it on the day. "Turn up early and you should be OK"! Put the phone down, get website bike policy in front of me so that I can quote it to them, call back, have unnecessarily long conversation with someone who then puts me on hold for five minutes before another chap appears on the other end of the line, who then takes me through a simple set of questions about which train I'm booked on, makes the reservations for me, gives me a booking reference and wishes me a nice day. 5 minutes becomes half an hour. FFS.
TL;DR: left hand doesn't know what right hand is doing, and I think I'll be turning up early anyway!