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@aggi
Agreed, they have enough people calling them to not bother making the effort of calling people. I quickly realised that the day I spent going round estate agents saying what I wanted was wasted and it was best to keep an eye out myself and call them to arrange viewings.
However, after I'd been to see a few places and showed I was interested, some of the agents were then a bit more pro-active (Winkworth's and Bairstow Eve in my case) and started contacting me about properties. Admittedly Bairstow Eve becamse most pro-active when I told them I'd put an offer in on a property with Winkworth's.