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  • I've just checked and I've misrepresented that. Move the finger lever and it clicks once and won't click again. Click the thumb release and it clicks once, and won't click again. The ratchet seems to move (the cog/toothed wheel), but only the once. Still dead?

  • As tester said, it's possible that a frayed cable causing it to not shift properly, very easy to remedy.

    Just try and take it out completely, and shift again to see if it can go up to 10/11 without the cable.

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