Deliveroo

It's an old problem. It is often said that if riders were insured and had normal employment conditions, the industry would collapse. Some people are trying to get couriers unionised:

https://www.lfgss.com/events/788/

Deliveroo have a 2/10 average from 88 reviews on Trustpilot. Sounds like it's not a great deal for the consumers either.

Best comment: 'deliverpoo'

Not strictly to do with deliveroo, but saw a Quipup delivery guy eating some chips from 5guys out of the delivery he'd just picked up the other day. Made me chuckle for some reason. Probably best not to order something snackable.

Sometimes the restaurants give the drivers a little extra. In my area I have a few fav restaurants that always make me something, often got to turn them down!

The company as a whole is a stinking pile of investment bankers, some of their systems are a joke, they now have a semi automated fake human voice call centre, try it, ring them 5 times in a row and you'll hear the same three voices spewing the same lines.

Ah that would make sense, nice that someone is lookin after the couriers :)

Have my induction for them on the 6th May in Belfast. Anyone else currently delivering?

I see a lot of them daily. What surprises me is the lack of helmets / correct gear. I saw one girl riding in Ugg Boots / slippers!

helmets / correct gear.

Cue shitstorm

I worked with deliveroo for around 2 months in clapham, again quite easy, nice not to have anyone breathing down your neck and nice to ride around for 3 or 6 hours a day.
My issue arose when the metal bracket that supports the box and clamps to your seatpost literally snapped clean off my bike when i was cycling down latchmere road (see pics). this nearly threw me off my bike and could have been a much worse situation if I'd been in traffic/in front of a bus.
Deliveroo's unhelpfulness was unbearable, they were completely unsympathetic to the potential danger their shoddy equipment put me in, were angry when I said i wouldnt be able to complete the delivery, rang numerous times to ask why i wasn't turning up for shifts when I'd already explained to 3 people that i wouldn't be able to work without the box, and as i would have to return the box (somehow) to angel to be replaced i thought i'd just quit. they then took another deposit out of my paycheck, unexplained, when i questioned it they replied vaguely once and then stopped replying all together. when i put all of my complaints into an email along with my notice they addressed none of the issues and instead pasted a generic leaving email, which contained the incorrect address which i then lugged the f'ing box across london too.

longstory short, they couldn't care less about their staff, there was a ridiculous amount of people signing up when i did and that was in winter, it must increase now it's getting warmer. if nothing bad happens to you, its okay. but if it does they will 100% tell you it's your problem.

did get a few free meals out of it though.

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I saw a guy wobbling across Peckham Common the other Saturday evening, he was riding a nameless 30 year old folding shopping bike with the huge box jammed on the back, he lurched across the junction and nearly got wiped clean out by a van coming the other way. I'm no saint on a bike but bloody hell, I don't think I've ever seen so many dangerous riders working for one company. No lights or piss-poor ones at best, no road skills and mugged off by talk of £3000 per month on their blurb.

Once the first poor sod get killed on a delivery then the media will jump on them, and I hope the bastards go bust.

Think you've probably got grounds to argue with them about this:
https://twitter.com/Deliveroo/status/693798877439356928

Ended up quitting a few weeks ago. The work itself isn't too bad (Apart from the hours being a pain in the arse), but I can confirm that the company itself are absolutely useless. Nobody in the office seemed to talk to each other and you'd get 3 different people ringing you up to ask the same question, which you'd already answered.

When I handed my notice in, they sent me the generic leaving email and told me to return my stuff. I worked my notice, then had someone call the week after asking why I hadn't been turning up. Explained to her that I didn't work there anymore and all was sorted. Then a week later I had an email telling me that I'd been fired because I still wasn't turning up....

They also don't answer the phone to their own couriers if there's a problem with any delivery, and are generally impossible to get hold of, with emails/phone calls/follow-up emails/follow-up-follow-up emails going unanswered.

Returned my shoddy equipment with some breakages (Not my fault) and still haven't seen the £150 deposit return to my account yet, so we'll have to see about that.

In short, I wouldn't bother with them.

The rack wasn't shoddy, just not designed for that kind of load, especially being supported at an angle.

Sounds like Deliveroo isnt the one to work for. Has anyone heard about working for other cycle courier companies such as Stuart and/or White Bear & Co?

Also despite what each company says on their website, what is the actual pay like?

Started seeing a lot of Deliveroo in Leicester.

First impression, why are the boxes black with no reflective strips? Almost every bike I've seen has a light behind the box.

Surely this is going to end in tears?

Working for deliveroo the actual pay isn't bad, on a busy weekend evening you'll usually make somewhere between £30-40 (including tips) over a three hour shift.
That said I don't expect to see my equipment deposit returned when I quit as they're generally pretty useless and spectacularly disorganised. With regards to equipment quality I'd agree it's poor, my huge rucksack thing started falling apart pretty quickly, as did my jacket.
Although it's summer so more people might sign up, I'd assume there will be less demand as the busiest times in my experience are always when the weather is shit.

Hands up I'm a Rooman (deliveroo bicycle deliveries) - I've had a positive experience with them.

Benefits:
Routine shifts
Don't have to bid for every shift
Fortnightly pay (attendance & orders)
Delivery app is hassle free
Equipment, clothing, and kit replaced for free when damaged. Lost or missing items replaced with minimum hassle.

Downsides:
Sometimes driver support can slow to respond or take calls at peak times.
Some riders clearly shouldn't be on the road.

If you see a deliveroo driver that looks like their dodgy. Take a picture/video, email it to them, along with the location and time... the driver ops team do take note of events when they're pretty serious.

I use one of those arms for my bike normally. It's an MTX arm - the maximum weight is about 9-12kg.

I got tutted at by a Deliveroo rider just now. I may have deserved it.

Almost got taken out by a Deliveroo girl last night during an alleycat.

The irony of almost being taken out by a pretend courier while pretending to be a courier myself was not lost on me.

Reckon I could do it full time as a stop gap?

Thx

Not anymore, they've over-hired so it's quite hard to get 'full time' hours now. I guess it depends where you work.

I was considering London or Cambridge as I live inbetween the two

I don't know about cambridge but I know most areas in London are pretty busy and they generally only need work for weekend evenings

So i've just applied, i noticed they were hiring in my town so thought i'd give it a go, still not really sure what to expect, although this thread is quite informative