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Sometimes the restaurants give the drivers a little extra. In my area I have a few fav restaurants that always make me something, often got to turn them down!
The company as a whole is a stinking pile of investment bankers, some of their systems are a joke, they now have a semi automated fake human voice call centre, try it, ring them 5 times in a row and you'll hear the same three voices spewing the same lines.
Not strictly to do with deliveroo, but saw a Quipup delivery guy eating some chips from 5guys out of the delivery he'd just picked up the other day. Made me chuckle for some reason. Probably best not to order something snackable.