You are reading a single comment by @Oliver Schick and its replies.
Click here to read the full conversation.
London Fixed Gear and Single-Speed is a community of predominantly fixed gear and single-speed cyclists in and around London, UK.
This site is supported almost exclusively by donations. Please consider donating a small amount regularly.
Oliver Schick
I work for them and have done for about 6 months as a cyclist. The big thing that really gets me is to do with insurance. As a cyclist courier, it's not possible to get public liability insurance. No one is willing to insure you on your bike if you're a courier. I have insurance as a normal cyclist, but it's invalid as a courier.
Because we are "self employed" (I don't think we are) Deliveroo refuse to provide insurance for their cyclists. So their cyclists are uninsured and are completely unable to get insurance. I assure you, 100% all of their cyclists are out on the roads without insurance. I raised the issue with them, and took it to the head of driver operations. I was basically laughed out the door, and was told that cycling without insurance is "just something you have to do" and I need to be braver. Madness. Their cyclists are out on the roads unprotected, and I feel sorry for any motorists a cyclist runs into, because they're not going to get any insurance money.
After I had raised my concerns and complaints, I had my hours reduced and didn't receive any more online tips from customers, something I don't feel is a coincidence. This is a terrible company, and they treat their staff like dirt. I really hope they start treating their staff better, and sort out their insurance because at the moment the way they operate is awful, and I think probably illegal.