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I don't agree with this at all. Our conveyancing solicitor is in Warwick, she was great. We got her to do the paperwork when we split our garden.
There is no reason you need to meet face-to-face. What you need is someone who will be on it and reply to phone calls/emails, but even better not need you to phone/email prompting in the first place but just get on with it.
I would agree it's probably best not to go with a call centre type operation though.
From my experience, pick someone local who you can meet face to face, not a call centre somewhere in the country.