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If I was a company selling 1000s of keyboards and one was faulty, I would expect to replace it/refund it. Having it returned is of no consequence as it's just going in the bin anyway, it's not something that can really be repaired if it's just crap manufacturing.
If it was a company operating in the 'real world' then I think it would just be refunded. It's not an individual person I'm dealing with, it's a largeish company. Normally on eBay, large companies will just refund a faulty item in return for feedback. This is how shit companies are allowed to continue to operate, the feedback is not actually representative of the quality of the product.
Unfortunately, eBay deals with individuals in the same way it deals with large companies so selling a set of hubs as 'used' can lead to you getting screwed by a buyer who decides that they're not the right level of 'used' and eBay will always, always side with them.I suppose it is hypocritical of me, but I've been screwed as a seller, I might as well use some of the power given to me as a buyer.
The more I write, the more I realise how much of an arse I'm possibly being here...
@dglshrn so what outcome you would like?
if you want a keyboard for free then you are part of what makes ebay a shitty place to sell tbh.