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@dglshrn
I've just bought a new keyboard for my macbook after spilling beer on it, installed it, and discovered that a few of the keys are sticky or unresponsive (they require a couple of taps to register). I've messaged the seller who has told me to return it so they can send me a new one.
Now, obviously I don't want to have to take my laptop apart again and return it, to be left without the laptop for a few days and then have to go through the ball-ache of an installation process again. I also don't want to have to pay return postage for something which is a faulty product.
What am I within my rights to do? They're a big seller and so have that eBay buyer protection thing which seems to suggest that if they're not playing ball then eBay will just take the money off them, is that right? They have their own returns policy but I think the eBay one trumps anything a seller says (which is what makes eBay a crap place to sell stuff).
I can live with the keyboard, tbh, it would just make it easier if I wasn't £25 out of pocket for it.
This is the item:
http://pages.ebay.com/link/?nav=item.view&id=171524858779&alt=web