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@pistaboy
Wow @Howard. Fair play to you if you stick with the brand. I love Cannondales, but to be dicked around for that long and over a bike of that value - I would be so pissed.
Just for the record, i've had CAAD's 8, 9 and now 10 - with no issues, but when i had an issue with my Madone, it felt like Trek put the world on hold for me and sent out replacement parts. They even offered to book the bike into their 'Concept Store' to have it looked over. No money was paid.
I hope this replacement bike of yours rides well!