Bats in the belfry, windows are jammed - London flat renting, deposits & landlords

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But, they take up to 25% of your total award. I would only go down this route if you've already exhausted sending a few letters, stating the breach of the law regarding the Prescribed Information or don't want to go down the court route. There should be standard template letters available online or from Shelter etc. Essentially, since the ruling, there's absolutely no defence for the landlord and they have to have complied within 30 day of the start of the tenancy.