Or... http://pages.rapha.cc/jobs/customer-service-advisor-european-languages Where does this fit with your theory?
Mine? Then they are addressing it, which is good. But poor planning to not have had contingency for whatever caused the issue, be it Xmas, staff problems etc.
@efb started
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Or...
http://pages.rapha.cc/jobs/customer-service-advisor-european-languages
Where does this fit with your theory?