Rapha, nice but a bit pricey?

Classic jersey II will be in soho shop yeah?

Yes they are.

xxx

take-my-money.jpg

That Rapha actively discriminate against Northerners, especially following the recent spate of anti-Rapha op-eds from Northern journalists.

Why not white version of the classic? =/

soon

looking Forward to hear if Classic II is worth to update in comparison to I

Has anyone found that it takes ages to get refunded for returns? I returned something and the royal mail tracking thing says that it was delivered about a week and a half ago.

Still no word at all from Rapha mothership. Have emailed them to badger. I want my monies yo!

Can confirm @jim1985 is not northern

Get in line, I've been waiting nearly 3 weeks.

@amey i think if you pay the amount you do for their stuff (even though I've returned it...) you should get the service. They used to be great.
@andyp you should get on the phone, that's a pisstake! Did you get a mail tracking number? Did it get back to them ok?

Its just christmas/winter sale backlog I think.

Right - I'm not trying to defend Rapha or their returns department, but they have got busier as the years have progressed.

There are very few companies who operate both retail and online stores that are truly well prepared for the annual seasonal rush. ALL firms will understaff because of costs.

Just be calm and don't sweat the small stuff - you'll get your dinero in good time.

I'm not sweating it, I understand it's winter sale time and the returns department will be swamped.

I can go down and clap my hands if you like. See if that makes stuff happen faster.

Rhythmic clapping, like a beat? Or more casual?

You're an Arsenal fan, of course you're patient.

*slow clap

I would expect two and a half weeks based on my conversations with HQ.

https://www.youtube.com/watch?v=ax7wcShvrus

The email shot of the four riders in the classic jersey is well horse meat disco...

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Or...for majority of online companies, efficiency of returns could well be the difference between losing a sale or not. Few Rapha buyers will go elsewhere, they know this. So they don't give a shit and don't increase staff. 3 weeks processing time is very poor. But yes, it's not worth getting upset about.

Or...
http://pages.rapha.cc/jobs/customer-service-advisor-european-languages
Where does this fit with your theory?

http://youtu.be/0ML2krQ9zuc

Just for the record, I wasn't moaning. I guessed it was a very busy time, knew the parcel had been received and a refund would be processed in time.