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  • This is true, I'm not at the angry e-mail stage just yet as I do understand the differences but for any organisation, I feel that a week should be enough time to deal with refunds/exchanges etc.

    When it starts to get on for two weeks, it's just not good service.

  • I wonder how much interest can be made by holding on to refunds for 3 weeks?

  • They've hired additional temp staff to cover the post-sale return rush, but guess they underestimate the amount of fatties who thought they could squeeze into a size too small

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