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Ah, @Cycliste once hired a Golf Estate (or similar) because she was getting a new flat and wanted to do an IKEA run to get some new furniture. They gave her a Volkswagen up! (stupid exclamation mark included as part of the stupid name), as that was all they had left, no swappsies. Still not sure how she got the bed back, but she did.
Brommers
I hate it when that happens.
A few years ago, I'd hired a Passat estate to do some driving and lugging things around it. This must have been 2003-ish.
The guy at the desk offered me an upgrade for free if I wanted it and really built it up so I agreed and got on with sorting the paperwork. He kept on telling me how he'd driven the car I was getting and how fantastic it was. So, I get outside to go and look it over and what comes careering around the corner?
A fucking Street Ka.
He was genuinely confused and quite upset that I didn't want it. I was (and still am) utterly bereft of ideas as to why he thought I would.