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Ta. I did exactly that. Package has suddenly been miraculously 'cleared for shipping' - read: "Oh yeah we found it in a room somewhere.. oops"
Fuckers
dan-
Far as I know UPS do a lot of pre- customs processing to make it as fast as possible, it was probably a fuckup/laziness on the french side. Like a Lemond Team Z bike I bought disappearing for a full 2 weeks that one time.
Anyway, best endorsement i can give is that when I buy special chemical products from Amsterdam I use UPS and they always arrive.
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a) UPS are shit (especially via phone) and their online tracking isn't great - email them at custsvcgben@ups.com and help_uk@ups.com and kick up a fuss, if you haven't already.
b) That length of time held somewhere (anything over 24 hours) suggests an issue the sender should be resolving - UPS or 'customs' should have contacted them, so get them to chase it up.