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  • Could have been pulled for an inspection/security - depending on the carrier it might just show up as a generic 'customs processing' message. How long has it been there?

  • which website are you using to track it? I had a parcel come from France and although the royal mail website said it was in customs the french post website showed it was sat at the local post office it was sent from and hadn't even made it to the sorting office

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