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Charlie33
Sounds similar to a chap I dealt with-who is it out of interest?
You need to do everything through paypal, they need to send it back with proof of receipt then they enter the tracking info in paypal and they do the refund automatically. They could send you a rotten banana or a shit rolled in pot pourri but as long as Paypal gets the tracking info then you're fucked but hopefully they'll do the decent thing and just send the item back, eh?