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I'm sure you'd expect to be treated in this way too if I sold you something with the arse ripped out of it.
You are a rent boy now?
dancing james-
Regional colloquialism dear chap, no buggery involved: http://www.urbandictionary.com/define.php?term=tear+the+arse+out+of+it
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Equally, I'd expect a seller to explicitly say 'x number of holes x size and crack x cm long' and if you don't want to issue a partial refund, fair enough but are you going to refund the silly shipping cost in addition to the return shipping? You need to recognise that you've created this situation, and I'm sure you'd expect to be treated in this way too if I sold you something with the arse ripped out of it.