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Equally, I'd expect a seller to explicitly say 'x number of holes x size and crack x cm long' and if you don't want to issue a partial refund, fair enough but are you going to refund the silly shipping cost in addition to the return shipping? You need to recognise that you've created this situation, and I'm sure you'd expect to be treated in this way too if I sold you something with the arse ripped out of it.
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dancing james
I would rather get the disc back and return the buyer every last penny, then to give a partial refund and not get the disc back-if the buyer has a problem with the product, he returns it and is refunded-that's what I've grown to expect and I would only treat people how I expect to be treated