eBay problems, resolutions, shenanigans, questions and info (not bike finds)

eBay will ask you to return the item before refund is issued.
Use a tracked service - I've been fucked over by this before.

Good point about the tracked service. Will the cost of that be refunded or is it the buyer who takes the hit?

And check that he realises it is probably Italian thread. So the other way !!

Last comment to 074..

Hmm, so I spotted one of these on eBay listed incorrectly by a Chinese retailer at £35 so thought I'd be a cheeky cunt and buy it.

Paid and got a dispatch confirmation email last night so thought they didn't notice the error.
Received an email from eBay this morning stating "We had to remove this listing from the site and you're not required to complete the transaction." Now it looks like the user is no longer registered with eBay...

Shall I just go ahead and open a paypal dispute now or wait a bit and see what happens?..

@Big_Ted use the correct ebay 'not as described' and if the seller responds in a time, ebay will give you a postage label to print that is tracked RM 48, and doesn't cost you a penny. Don't send out of your own pocket. Otherwise you wait some weeks, and if the seller doesn't reply, you get the full refund without returning the product.

@Pifko if you paid normally paypal should return your dollar to you. Wait a couple days before worrying. Last time it happened to me they auto refunded within 48 hours I think.

Yeah thought as much. Just a little confused as to why they marked the item as dispatched...

Either you got a bargain, (unlikely), or they did it to try cheat the ebay system into thinking ir was a genuine sale (likely)?

I've just had this - see upthread.

I waited a week then 'asked ebay to step in'. I got a full refund within 10 minutes. I also got the item...

I do feel a bit bad.

I might send the seller some money.

Or not.

Waiting all week for the auction of a white Flite saddle to finish so I can bid.

It's 10 seconds or so to go, at £71, I bid £150 to make sure I get it (I really want this saddle), browser locks up as it tries to process, and by the time it's done (Safari on a Mac) the auction is ended.

This is very, very annoying. Damn you whoever got the saddle for £71.

I won a stem (but hadn't yet paid) and the bloke messages me saying "yeah sorry lol i sold it to someone else". In fact he didn't even say sorry.

Is there a proper procedure or should I just nerg him and move on?

If you open an 'item not received' dispute, it might mean he's unable to cancel the order and therefore can't get out of paying the seller fees. So yeah, do that, just to inconvenience him.

@ fizzy.bleach - you can get ebay to ring you back & they can see your account - if you keep that admission that he f*cked you over, they could make trouble for him...(They were very helpful when I had an awkward return/refund request & found in my favour.)
Deffo worth discussing with them.

Cheers. eBay said that they can't force anyone to sell an item (fair enough) and they told me how to go about marking the transaction as complete. The person on live chat encouraged me to leave "appropriate feedback".

sold an item and sent it through a second class stamp, dropped into a post box. two weeks later, buyer didn't receive the item yet. what to do? he opened a case.

Sent "Signed For" (formerly known as "Recorded Delivery")?

Either way you'll have to refund the buyer and then claim compensation from Royal Mail, you can't make them wait until RM cough-up: you have sub-contracted your obligation to deliver the goods, which isn't the buyer's concern or problem.

Double-check but I'm pretty sure that if you don't send something Signed For, then even if RM accept your claim (which will take that much longer without a tracking ref.) your compensation will be limited to £20 and you will received that in stamps, not cash.

Using a service with some form of tracking or proof of delivery is a must IMHO: it's the seller's equivalent of Paypal's Buyer Protection.

Also be sure to check the amount of compensation offered: it can sometimes be cheaper to opt for a faster service (which has a higher limit as standard) than increase the cover on a cheaper service.

Double-check but I'm pretty sure that if you don't send something Signed For, then even if RM accept your claim (which will take that much longer without a tracking ref.) your compensation will be limited to £20 and you will received that in stamps, not cash.

I fear that without proof of sending your compensation is limited to 6 first class stamps.

Not 5 or 7 stamps. 6 stamps. And not second class. First class. Obviously. It's logical when you think about it.

Ha! Worse than I (half-)remembered.

Won a crankset for 99p and suspect seller is now trying to 'misplace item' or something like that (paid 10 days ago and there's a problem with their paypal account etc etc). Anyone got any good jedi mind-trick tactics for getting the item in the ruddy post? I'd almost be up for chucking the seller a few quid more if it means me actually getting it, but also don't really feel like i should. They were the ones who had their auction ending at 11pm on a friday...

Bad eBay vibes make me hesitant to send records to buyers in greece and japan this week :-/

Gah, you were at the computer with 30 seconds to go to place your bid, why not just hang around and pay?

So... I bought something on eBay last night. Haven't paid yet as get paid 27th (seller knows this).
Seller just messaged me saying if I pay through Paypal I have to pay an extra $12 due to paypal fees?? Surely this isn't allowed?
Any thoughts what I should do?

Definitely not allowed, pay the amount you won it at on ebay through paypal on the ebay site. It won't even allow you to pay more than the total if you do it through ebay, will it?

Payment for all non-collection transactions go through Paypal and the seller picks up the fees involved as per the terms and conditions he agreed to when creating his account.

Just pay the original amount listed in the eBay/Paypal invoice and if the seller kicks up a stink, tell him to do one.

...Then raise an eBay/Paypal dispute due to item not received :)

Thanks guys. I was just horrified. He sent me an invoice last night and it doesn't include the $12 so I'll only pay him what he's due.
If he kicks up a stink I'll open a dispute and report him. My partners just messaged me saying it goes against eBay rules to ask extra as he did and he could be closed down as a result.