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Ta, have emailed the shop I bought it from and will hopefully hear back tomorrow when they reopen for the year....
Shop been in touch and have dropped battery off, they'll be in touch with Madison on Monday so hopefully be sorted soonish.
Have ordered a new one so will hold onto it until I have and answer and then return it, not in any rush as I have some viral infection that is stealing all my energy anyway...
Went to my local bike shop today and ascertained it is definitely the battery, have you just ordered a new one or are you trying to make a warranty claim? I've had the bike a year but have only had to charge it 3 times, the last one was before my last race in November and that was only 40k so there's will have been plenty of charge left in the battery.