The stores don't have the ability to ship products. It's perfectly normal.
Try asking Nike Town to handle a return and exchange by post. It won't happen.
CS will help in any way they can but you're asking for them to do things that aren't possible.
It's cool, the very nice Laurent's been in touch and is sorting it for me-much thanks for the assistance and hopefully by the time it's sorted out I'll still be able to get the desired jacket that's better able to fit over my un-Raphaesque chest.
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The stores don't have the ability to ship products. It's perfectly normal.
Try asking Nike Town to handle a return and exchange by post. It won't happen.
CS will help in any way they can but you're asking for them to do things that aren't possible.