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amey
CYOA
We had 10k deposit tied up in our rented flat which we've now moved out of. Spent a good chunk of that on cleaners and left it immaculate. Agreed condition with agent and signed for return of full deposit on the 11th of this month when we moved out.
Have been chasing payment since then. They claim a payment was made on Monday and would clear immediately. Still nothing in any of my accounts.
I called my bank and they said no incoming payments were on record. They advised I get a BACS reference or Faster Payment reference.
Called agent, they said as payment was made after 5pm on Monday it won't clear until tomorrow and that they didn't have a reference to give me.
Bullshit alert? What can I do?
The deposit was protected through MyDeposits (which seems utterly useless compared to their competitors - all they advise is 'contact the agent to get it back' which is really fucking helpful). MyDeposits say all payments should be received within 10 days of signing. It's been 12 and my concern is that they'll hang on to it to fund their fucking staff party until next year.