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10k?!
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Surely the bank would know whether a payment had been made, even if it hadn't cleared?
Did you send a written request for return of deposit via registered + signed for postage? (deposit schemes have standard forms for this, if I remember, which says all you need with no extra info needed)
And have they said that the whole lot would be refunded? (in writing?)
Sorry to say it sounds like bullshit from my (bad) experience a couple of years back - especially that they have no reference for a payment that size (I would be certain that they keep references/records for even the smallest payments and expenses!). Hopefully someone just 'forgot' to pay it and is making excuses, rather than them maliciously withholding it.
Good luck with this @CYOA!
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You should be ok, they'll just be hanging onto these things for as long as possible and probably cba to do the fund return.
We can always arrange for the boys to come down for a dust up
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amey
c00ps
Tenderloin
@CYOA
We had 10k deposit tied up in our rented flat which we've now moved out of. Spent a good chunk of that on cleaners and left it immaculate. Agreed condition with agent and signed for return of full deposit on the 11th of this month when we moved out.
Have been chasing payment since then. They claim a payment was made on Monday and would clear immediately. Still nothing in any of my accounts.
I called my bank and they said no incoming payments were on record. They advised I get a BACS reference or Faster Payment reference.
Called agent, they said as payment was made after 5pm on Monday it won't clear until tomorrow and that they didn't have a reference to give me.
Bullshit alert? What can I do?
The deposit was protected through MyDeposits (which seems utterly useless compared to their competitors - all they advise is 'contact the agent to get it back' which is really fucking helpful). MyDeposits say all payments should be received within 10 days of signing. It's been 12 and my concern is that they'll hang on to it to fund their fucking staff party until next year.