I think the point is more to remind the players who they are actually playing for (as damo does actually say). It's easy to take a bollocking off the boss but when have fucked up but there are few things more sobering than having to face a justifiably pissed off customer.
I think the point is more to remind the players who they are actually playing for (as damo does actually say). It's easy to take a bollocking off the boss but when have fucked up but there are few things more sobering than having to face a justifiably pissed off customer.