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It might be worth keeping in there to try to get a speedier response, but if this ends up getting nasty you won't be able to rely on that para to show that the shop agree with your version of the facts.
Ah yeah cheers - you are right, I will follow up with a call first thing tomorrow. Did you get my email if not why not etc.
Howard
Ratty
Hey man, just on the last para of your email - I'm sure you know, but in this situation you can't deem someone to have agreed to the fact pattern you outline by their non-response. It might be worth keeping in there to try to get a speedier response, but if this ends up getting nasty you won't be able to rely on that para to show that the shop agree with your version of the facts.
Hope this plays out well, such a ball-ache when stuff like this happens. Good plan getting it in writing going forward.