So, a bike shop made a mess of my Cannondale F-Si

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edscoble in reply to @Howard

Howard, do you have any paperwork from the shop? usually you get a recipe/paperwork when booking the bike in.

Moaning about you not buying the bike in the UK is ridiculously stupid, any shop that does that is best well avoided (too late I know).

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Howard in reply to @edscoble

Moaning about you not buying the bike in the UK is ridiculously stupid

It's stupid to do it in front of customers, yes. I can see where they are coming from though - they can't match the prices of online EU sellers.

Given the context - that they couldn't have sold me the bike even if they wanted to - makes it more stupid.

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branwen in reply to @Howard

But bike shops are not in a unique position of being undercut by Internet /forrins.
As a designer it was abundantly clear 5-8 years ago that competing on price just didn't work any more, you had to offer a compelling quality or customer service, or a mix of the two

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