So, a bike shop made a mess of my Cannondale F-Si

Updated:

Hey NAME

I’m emailing you because we need to keep a record going forward. Please respond by email.

Please do not do any more work on the bike. We are in dispute.

I am keen to find a solution to our predicament. Let's first confirm where we are:

I believe the bike was not worked on with due care and attention, and has been damaged in your care. This is evidenced through not only the marking the frame and stem that you dispute, but also through not doing the brake work as requested, and handing over the bike to the customer in an untested and unridable state. I feel as a customer I’ve been treated badly and disrespectfully. I want and can rightfully expect to take away a bike from your shop that I can believe in. As things stand, that is impossible.

Although you do not dispute that the brake work was not done, you deny responsibility for any damage to the bike, and you claim that despite having worked on the brakes, including hose swapping and lever positioning, and having the front end of the bike removed then replaced, a test outside of the work stand is not required. You feel under no obligation to provide me with what I want.

If this is not your view, please reply stating your position clearly and we’ll carry on from there.

If I do not hear from you by email before 8pm today I’ll assume that this matches your understanding of the situation and I’ll follow up tomorrow with some ways we can resolve this.

Thanks,

Howard