You are reading a single comment by @edscoble and its replies.
Click here to read the full conversation.
-
Howard, do you have any paperwork from the shop? usually you get a recipe/paperwork when booking the bike in.
Moaning about you not buying the bike in the UK is ridiculously stupid, any shop that does that is best well avoided (too late I know).
edscoble-
Howard, do you have any paperwork from the shop? usually you get a recipe/paperwork when booking the bike in.
Yep, receipts and email confirmation of work requested and process.
-
Moaning about you not buying the bike in the UK is ridiculously stupid
It's stupid to do it in front of customers, yes. I can see where they are coming from though - they can't match the prices of online EU sellers.
Given the context - that they couldn't have sold me the bike even if they wanted to - makes it more stupid.
Howard
So I'm following up by email. This is the first shot:
Hey NAME REMOVED,
I’m emailing you because we need to keep a record going forward. Please respond by email.
Firstly:
Please do not do any more work on the bike. Given the seriousness of our conversation on Saturday I was surprised to find more work had been done to rectify the brake hose routing, brake lever placement and shift lever placement.
What do we do now?
We are in dispute:
I believe the bike was not worked on with due care and attention, and has been damaged in your care. This is evidenced through not only the marking the frame and stem that you dispute, but also through not doing the brake work as requested, and handing over the bike to the customer in an untested and unridable state. I feel as a customer I’ve been treated badly and disrespectfully. I want to take away a bike from your shop that I can believe in, and at present, that is impossible.
Although you do not dispute that the brake work was not done, you deny responsibility for any damage to the bike, and you claim that despite having some work done on the brakes and having the front end of the bike removed then replaced, a test outside of the work stand is not required. You feel under no obligation to provide me with what I want.
If this is not your view, please correct me and we’ll carry on from there.
If I do not hear from you before end of play today I’ll assume that this confirms the situation and I’ll follow up tomorrow with some ways we can resolve this.
Thanks,
Howard