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@M_V
Can't help with much of this other than to offer my rather different experience of dealing with the UK distro for a product bought in Germany.
I bought my Thomson dropper from Bike24 (1. coz it was cheaper and 2. coz nowhere in the UK had stock) and when it developed a bit of play I contacted I-Ride, as Thomson's UK distro, fully expecting to be told to do one but in fact they were more than happy to deal with me. They had me send them my post, did a warranty (ie completely FOC) service and bushing replacement and sent the post back to me too.
The post did re-develop play within 2 rides but again, they were happy as Larry for me to send it in for inspection and they've agreed to replace with a new post. Just waiting for stock now...