So, a bike shop made a mess of my Cannondale F-Si

How about:

Hello Jonathan,

I’m writing to you about my experience of my F-Si. I’ve been riding Cannondales for [period] years, I’ve had [number] in total and currently have [number]. I bought the F-Si because I love the Cannondale history, the technology - it’s the brand that means the most to me for both road and mountain bikes.

I rode my F-Si for 60 glorious miles, and then (unfortunately) the problems began.

The short story: I bought a Carbon F-Si. After 15 hours on the bike the Lefty failed and needed a warranty repair. I took the bike to a UK based authorised service agent.

• The service agent damaged the bike in the process of re-installing the Lefty. It’s now unsafe to ride.
  
• The service agent has made it clear they take no responsibility for this.
  
• The damage is to the OPI steerer system and the headtube downtube junction.
  
• Repair of the Lefty took four weeks, it’s still not finished
  
• The bike was not safety checked or ridable when I went to collect it, six weeks from first bringing it in.
  
• The service agent was prepared for me to ride the bike away in a dangerous, unchecked condition.
  
• I have no faith in their work, or the condition of the bike, going forward.
  
  

I love the Cannondale brand, and I know it doesn’t stand for the service which I’ve received - I am asking you to contact your colleagues at CSG UK so that they can make this right.

Thank you for your help in this matter.
Yours sincerely,
Howard