I’m writing to you because as an owner of many Cannondale bikes I've recently received extremely poor and borderline dangerous service from an authorised service agent here in the UK.
The short story: I bought a Carbon F-Si. After 15 hours on the bike the Lefty failed and needed a warranty repair. I took the bike to a UK based authorised service agent.
Repair of the Lefty took four weeks.
The service agent damaged the bike in the process of re-installing the Lefty.
The service agent has made it clear they take no responsibility for this.
The damage is to the OPI steerer system and the headtube downtube junction.
The bike was not safety checked or ridable when I went to collect it, six weeks from first bringing it in.
The service agent was prepared for me to ride the bike away in a dangerous, unchecked condition.
I have no faith in their work, or the condition of the bike, going forward.
I am asking you to contact your colleagues at CSG UK on my behalf, prioritising this case, so that it can be resolved quickly and amicably and I can continue to support the brand in the future.
@Dammit what do you think?
Hello Jonathan,
I’m writing to you because as an owner of many Cannondale bikes I've recently received extremely poor and borderline dangerous service from an authorised service agent here in the UK.
The short story: I bought a Carbon F-Si. After 15 hours on the bike the Lefty failed and needed a warranty repair. I took the bike to a UK based authorised service agent.
I am asking you to contact your colleagues at CSG UK on my behalf, prioritising this case, so that it can be resolved quickly and amicably and I can continue to support the brand in the future.
Thank you for your help in this matter.
Yours sincerely,
Howard